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Frequently Asked Questions |
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Before contacting us please review our detailed list of the
Most Frequently Asked Questions we receive, and the answers to all of
them. If you do not find the answer please click the HELP link on the top or bottom of any of our pages
and send us a message.
Our assistance is at
your service 365 days a year.
Our Hours are:
Monday to
Friday 9AM to 9PM (AEST)
Saturday &
Sunday 11AM to 5PM
(AEST)
Please bear in
mind that although we strive to answer your questions within a short time frame,
there are times when a response may take a little longer, due to work loads or other unforeseen circumstances. Feel free to contact us with any suggestions or requests you have about this site. Categories, feedback, or whatever comes to your mind To send suggestions please click the HELP icon at the top of any of our pages and send us a message.
Your opinion is always important to us. Yes! If you have an urgent problem one of our staff will phone you, regardless of where you are located.
Please
note well, that we will only call Landline numbers and Not mobile or cell
phones.
In order to have someone call you, please contact us from the Help Link
at the top of any page and send us a message.
In the message we
will require the following information in order to call you:
Your
full name
Your User ID on our site
Your
Landline phone number including all country and area dialing codes
A summary as to the reason why you want us to call
A
range of suitable times when you wish us to call. We are located in Townsville, Queensland, Australia so please give times in AEST. (GMT +10 hours)
If
you wish, we can email you before calling and will await a
confirmation that you are indeed available at that time to take the call.
Our
normal calling times are between 9AM and 9PM (AEST), but other times can be arranged if needed.
If you can not login, are you getting any error messages when you
tried to login to your account? If yes you can always retrieve your
login password at http://yourshops.com.au/retrieve_password.php If
the login page just repeats itself without any error messages, you may need
to do the following in your browser: 1) set the Security setting
to Medium (Tools>Internet options>Security tab; Set it to Medium
or press Default Level button) Or 2) Add yourshops.com.au in your browsers cookie
accepted site list (Tools>Internet options>Privacy tab; click
'Site...' button to add our site into the list) After that you
need to close the old windows and open your browser in a new window, and
then the new settings will be effective. Now you should be able to
login to our site. If you recently installed or enabled a
personal firewall on your computer please configure these settings
within the software according their manuals. Normally these programs
will change your default security settings in your browser. If you
are still unable to Login contact us via the Help link on any of our sites pages. Please
be patient as it may take up to an hour to process your registration
request. If you have not received your confirmation email within an
hour, there are a few possible explanations. Your local email server may
be busy. You may have entered an incorrect or misspelled email address
in the registration form. Or, you may have Your Shops emails blocked from
your mail server, please make sure to also check your "bulk" mailbox.
Most ISP's these days have Spam Filters and block mail they consider to
be spam. Please ensure you set mail from Your Shops as “safe” The best thing to do is request your
confirmation email again from Help link on this site.
 You can register with YourShops without using a credit card. However, if you plan on selling
items, you will be asked to join in order to post ads. |
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Becoming verified
on YourShops is free and very easy. Our Verified member program is a voluntary initiative
designed to providing a service to our users at yourshops.com.au
Our members
benefit because the Verified member program builds up a trust between buyers and sellers at YourShops.
This program is a part of our safe trading policy and an
icon will be displayed on your auction, profile and feedback pages. This allows buyers to have greater confidence in buying from your store. To become a Verified member please follow these instructions:
We take the following information into account for eligibility.
General users:
1/ Using an ISP e-mail address on our site is Essential.
2/ A copy of a residential document* e-mailed or faxed to YourShops.com.au. (Email image in .jpg only)
OR A .jpg image of your current Driver's Licence matching the name and address under which you have registered.
3/ Maintaining a good positive feedback on YourShops.com.au. (Zero feedback is permitted for new users.)
* A residential document can be a telephone / electricity or gas account which shows your name and residential address as registered on YourShops.com.au.
Corporate and Business Users:
1/ Using an ISP e-mail address on our site is Essential.
2/ A copy of your Business Registration or ABN e-mailed or faxed to YourShops.com.au. (Email image in .jpg only)
3/ Maintaining a good positive feedback on YourShops.com.au. (Zero feedback is permitted for new users.)
If you have a corporate or business webpage, please send us the URL.
Our staff will verify the supplied information before the YourShops Verified Member icon is displayed.
Send your application by e-mail to admin @ yourshops.com.au - Subject "Verified Member Program" or fax to +617 4723 6578. Please include give us your YourShops username, contact name and telephone number with your application.
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You may
update your personal registration information at any time by visiting MY
ACCOUNT > Personal Information on the bottom of the left menu. You will be required to sign in before accessing this area. Go to the login page
and click on Forgot your password?
There you will be asked to
provide your registered Nickname and Email Address. You will then be
sent an email that contains a temporary password. All passwords are
case sensitive. After you login, you may change your
password from MY ACCOUNT > Personal Information. Whilst we discourage this practice, you may change
your Username at any time by contacting us.
Changing your username is highly discouraged as it is
how others come to recognize you. Continuously changing your username
may lead other members to believe that you have something to hide.
You should choose a username that will suit you for the long term.
Please note that we reserve the right to refuse any username especially if it is unsuitable for the site. If you wish to change your email address, you may do so by visiting MY
ACCOUNT > Personal Information. You will be
required to sign in before accessing this area. You do not need to
register again and doing so may cause problems with your account.
Please Note: If you are a verified member, and you change your email address to a "free email" you will lose your verified status.
Go to your account, and open an Abuse Report to the admin, we will look into the matter immediately.
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You
can easily learn more about the seller by browsing through their
feedback profile. This is an excellent way to find out about a seller's
trading habits and prior dealings. You may also visit a
seller's "About Me" page to see what information they provide about
themselves. |
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Please be patient
as the seller may have encountered a personal emergency or has been
unable to respond to his/her email. If you are unable to contact the
seller within a reasonable amount of time, we encourage you to leave
appropriate feedback to warn other members. In certain circumstances you can contact us to obtain your trading
partner's phone number. This is done is exceptional circumstances only.
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Although
we strongly encourage buyers and sellers to follow through with their
business obligations, we cannot force anyone to complete a
transaction if they choose not to. If this situation does occur, members
are encouraged to take action by leaving suitable feedback for the
seller to warn others. Firstly, you will need to register for a free account. The the next step is to open a store of your choice, either a limited free store, or a featured store.
YourShops does not charge any listing fees. Our revenue is derived from Final Value Fees (Success Fee) and from enhancements to promote listings. For a full list of our Fees please visit Site Fees page. |
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Firstly you must be a registered member. Once you have registered simply
login to your account and click on the "Sell" link. The first thing to
do is select a general category for your item, note that you can choose a
more specific category further into the listing process. You can then
enter in your chosen settings and item description |
You can keep an eye on everything you are selling by visiting your members area and selecting the "selling" page. Sellers that wish to list
alcohol or wine on YourShops must have a license to sell these types of
items. Sellers must place the
number of their license, to sell alcohol or wine, in the item listing. Alcohol and wine may only
be traded domestically, within Australia.
Various States have
different laws and guidelines regarding the legality of trading wine and
alcohol. Make sure you know your State's laws and if (and where) you
are allowed to post alcohol and wine. You should research the liquor
laws for all of Australia's States that may be
involved in your transaction. When
alcohol is posted to a buyer, you must obtain the signature of an adult
(person over 18 years of age). Many States have very specific laws based upon the quantity and
type of alcohol being posted. Sellers should describe
the signature and postage requirements for fulfilling the transaction
when listing alcoholic items. Many States require that carriers have licenses to transport alcohol. Your carrier must
be capable of obtaining the requisite signature.
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